Customer Complaint Handler- CPD Certified

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!

Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler.

Elevate your career – enroll today and start your journey towards success!

Learning outcome of this Customer Complaint Handler- CPD Certified course:

• Understand customer service principles and their significance.
• Differentiate between good and average customer service.
• Communicate effectively with customers using various strategies.
• Maintain a positive attitude in customer interactions.
• Identify and address customer needs with tailored solutions.
• Handle in-person, electronic, and phone customer service professionally.
• Develop problem-solving skills, active listening, and rapport-building techniques.

Why Prefer This Customer Complaint Handler Course?

• Opportunity to earn a certificate accredited by CPD QS.
• Get a free student ID card! (£10 postal charges will be applicable for international delivery)
• Get instant access to this Customer Serviece course.
• Learn Customer Serviece from anywhere in the world
• Customer Serviece is affordable and simple to understand
• Customer Serviece is entirely online, interactive lesson with voiceover audio
• Lifetime access to the Customer Serviece course materials
• Customer Serviece comes with 24/7 tutor support

** Course Curriculum of Customer Complaint Handler ***

Here is the curriculum breakdown of the Customer Complaint Handler course:

• Module 01: Introduction to Customer Service
• Module 02: What’s Different about Good Customer Service?
• Module 03: Customer Service Communication Strategies
• Module 04: Establishing Your Attitude
• Module 05: Identifying and Addressing Customer Needs
• Module 06: In-Person Customer Service
• Module 07: Providing Electronic Customer Service
• Module 08: Aspects of Phone Etiquette
• Module 09: Building Rapport Over the Phone
• Module 10: Inbound and Outbound Calls
• Module 11: Active Listening and Managing Tough Callers
• Module 12: Managing Interoffice Calls and Voicemail
• Module 13: Problem Solving over the Phone
• Module 14: Intra Organisation Dealings
• Module 15: Measuring Customer Service

Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody.

You will not need any prior background or expertise to enrol in this Customer Service course.

After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as:

1. Customer Service Representative: $30,000 - $45,000
2. Customer Support Specialist: $35,000 - $55,000
3. Complaints Resolution Officer: $40,000 - $60,000
4. Call Center Agent: $28,000 - $40,000
5. Client Relations Coordinator: $35,000 - $50,000
6. Customer Experience Associate: $32,000 - $48,000

Currently there are no Q&As for this course. Be the first to ask a question.

CPD Accredited Certificate

Digital certificate - £10

CPD Accredited Certificate

Hard copy certificate - £29